Refund & Cancellation Policy

Draft template — choose a policy that reflects your actual practices and applicable law before publishing.

Before purchase

Review the product description, file format, included features, license and compatibility details carefully before completing payment.

Delivery or file issues

If payment succeeds but a product is not delivered, or a delivered file is corrupted or materially different from its description, contact support with your order ID and a description of the issue. We will investigate and provide an appropriate resolution under the published policy and applicable law.

Refund requests

Submit requests to REPLACE WITH SUPPORT EMAIL. Include your order reference and the reason for your request. State your actual review timeline and eligibility rules here before publishing.

Payment errors or duplicate charges

If you believe you were charged more than once or a payment status is unclear, contact support with the payment reference. Do not send card details or CVV.

Legal rights

This policy does not remove any consumer rights that cannot lawfully be excluded.